Terms of service

Gift Vouchers

Validity
Gift vouchers are valid for 12 months from the date of purchase, unless otherwise stated. Expired vouchers may be extended at the discretion of Air Safaris and may be subject to a fee or fare difference.

Bookings & Availability
All flights are subject to availability and weather conditions. We recommend booking in advance to secure your preferred date and time. Gift vouchers must be redeemed at the time of booking.

Non-Refundable
Gift vouchers are non-refundable and not redeemable for cash.

Transferability
Gift vouchers are transferable and may be used by another person. They must be presented at check-in (either printed or on a mobile device).

Partial Redemption
If the full value of the voucher is not used in a single transaction, the remaining balance will be forfeited unless otherwise agreed.

Upgrades & Additional Payments
If the value of the voucher is less than the selected experience, the difference must be paid at the time of booking.

Weather & Operational Conditions
Flights are weather dependent. If a flight is cancelled due to weather or operational reasons, bookings can be rescheduled at no additional cost.

Passenger Requirements
All passengers are subject to weight and safety requirements. Air Safaris reserves the right to adjust seating or flight arrangements to ensure safety and aircraft performance.

Amendments
Changes to bookings are subject to availability and must be made in advance. Late changes or no-shows may result in the voucher being forfeited.

Lost or Stolen Vouchers
Air Safaris is not responsible for lost or stolen vouchers. Please treat your voucher like cash.

General
Air Safaris reserves the right to amend these terms and conditions at any time without notice.

 

Merchandise

These terms apply to the purchase of physical merchandise from Air Safaris.

Orders: All merchandise orders are subject to product availability. We reserve the right to cancel or refuse an order at any time.

Pricing: All prices are listed in New Zealand Dollars (NZD) and are inclusive of GST where applicable. Prices are subject to change without notice.

Shipping: Merchandise is shipped within New Zealand only. Shipping costs are calculated at checkout. For international shipping enquiries, please contact us directly. We are not responsible for delays caused by courier services once an order has been dispatched.

Returns & Refunds: All merchandise sales are final. We do not accept returns or offer refunds for change of mind or incorrect orders. If your item arrives damaged or faulty, please contact us within 7 days of receipt with photos and we will work to resolve the issue.

Contact For any questions regarding your merchandise order, please contact us at sales@airsafaris.co.nz.