Refund policy

Return and Refund Policy

All Sales Final All merchandise purchases are final. We do not accept returns or offer refunds for change of mind or incorrect orders placed by the customer. Please ensure you select the correct item, size, and quantity before completing your purchase.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 7 days of receiving your order at sales@airsafaris.co.nz with a description and photo of the issue. We will assess each case individually and work with you to find a suitable resolution.

Gift Vouchers Gift vouchers are non-refundable and cannot be exchanged for cash.

Questions? If you have any questions before placing your order, please don't hesitate to contact us at sales@airsafaris.co.nz or through our Contact page.